Customer care Sales Consultant (Customer Care)
Bellville, Western Cape

Published By

Mbali

Type of Job

Permanent

Published Date

16 March 2021, 00:00:00

About the job

Cost to company: R20 000 – R25 000

An outstanding opportunity is available for an enthusiastic and driven New Business Sales Consultant with at least 3 or more years’ proven sales track record in the services industry or related fields. The incumbent will be required to maintain current relationships with established clients. The incumbent is also responsible for all functions inherent with the position including but not limited to administration functions, operational performance through collaboration with the operations department as well as ensuring adherence to all policies, procedures, processes, and relevant legislation.

Minimun Requirements 

  • Financial

  • Contract Management

  • Customer Focus

  • Business Process

  • Communicate & liaise effectively at all levels within the organization

  • Market Focus

Roles and Responsibilities 

  • Ensure Annual Revenue Growth against set targets

  • Ensure profitability of all Key Accounts

  • Pricing of key quotes, tenders and proposals.

  • Revenue forecasting.

  • Submit monthly reports indicating terminations, cleanups, new business, and existing business.

  • Ensure all contracts and agreements (Operational, SLA, On-site) are in place.

  • Monitor Contract anniversary, expiry and annual price adjustment

  • Ensure a signed copy is on file

  • To be the first point of Contact for all waste management queries.

  • Anticipate customer needs and suggest solutions / consult with the Alternatives team to develop alternative technologies which may assist the customer to minimize / recycle and / or re-use

  • Have first-hand knowledge of Customer’s Environmental strategy and commercial and operating strategy

  • Formulate sales and technical strategies to meet and improve on customer requirements for waste solutions.

  • Be innovative in the development of customer solutions

  • Ensure Customer satisfaction by optimizing client service levels

  • Ensure all waste assessments and route audits are done

  • Be the point of contact between the company and Customer personnel to ensure efficient client management at all levels

  • Infiltrate key Customer organizations with a view to becoming a business partner

  • Ensure the appropriate type of service is offered to meet the customer’s needs

  • Maximize the clients satisfaction while obtaining the required minimum returns for providing the service

  • Ensure hidden opportunities are identified and developed

  • Monitor and assess client service levels

  • Keep up to date with current legislation and minimum requirements

  • Assist in special projects regarding new services offered or any other sales projects

  • Liaise with operational personnel on service quality

  • Liaise with finance and debtors on invoice billing quality and debtors’ days.

  • Liaise with Technical disposal solutions on technical queries and solutions.

  • Network with people at all levels.

  • Gather market and competitor information to assist in establishing market trends and developments.

  • Be up to date on best environmental practices within the Key Account’s industry, both locally and internationally

  • Be aware of potential competitor activity at Key Accounts

  • Utilize market trend and development information to effectively position