Customer care Sales Consultant (Customer Care)
Bellville, Western Cape
Type of Job
4 June 2021, 00:00:00
About the job
An outstanding opportunity is available for an enthusiastic and driven New Business Sales Consultant with at least 3 or more years’ proven sales track record in the services industry or related fields. The incumbent will be required to maintain current relationships with established clients. The incumbent is also responsible for all functions inherent with the position including but not limited to administration functions, operational performance through collaboration with the operations department as well as ensuring adherence to all policies, procedures, processes, and relevant legislation.
Communicate & liaise effectively at all levels within the organization
Roles and Responsibilities
Ensure Annual Revenue Growth against set targets
Ensure profitability of all Key Accounts
Pricing of key quotes, tenders and proposals.
Submit monthly reports indicating terminations, cleanups, new business, and existing business.
Ensure all contracts and agreements (Operational, SLA, On-site) are in place.
Monitor Contract anniversary, expiry and annual price adjustment
Ensure a signed copy is on file
To be the first point of Contact for all waste management queries.
Anticipate customer needs and suggest solutions / consult with the Alternatives team to develop alternative technologies which may assist the customer to minimize / recycle and / or re-use
Have first-hand knowledge of Customer’s Environmental strategy and commercial and operating strategy
Formulate sales and technical strategies to meet and improve on customer requirements for waste solutions.
Be innovative in the development of customer solutions
Ensure Customer satisfaction by optimizing client service levels
Ensure all waste assessments and route audits are done
Be the point of contact between the company and Customer personnel to ensure efficient client management at all levels
Infiltrate key Customer organizations with a view to becoming a business partner
Ensure the appropriate type of service is offered to meet the customer’s needs
Maximize the clients satisfaction while obtaining the required minimum returns for providing the service
Ensure hidden opportunities are identified and developed
Monitor and assess client service levels
Keep up to date with current legislation and minimum requirements
Assist in special projects regarding new services offered or any other sales projects
Liaise with operational personnel on service quality
Liaise with finance and debtors on invoice billing quality and debtors’ days.
Liaise with Technical disposal solutions on technical queries and solutions.
Network with people at all levels.
Gather market and competitor information to assist in establishing market trends and developments.
Be up to date on best environmental practices within the Key Account’s industry, both locally and internationally
Be aware of potential competitor activity at Key Accounts
Utilize market trend and development information to effectively position